Last Updated: 2025
1. Introduction
At URBANBITE, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website, mobile application, or place an order with us.
By using our services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.
2. Information We Collect
We collect information you provide directly and automatically when using our services.
A. Information You Provide:
- Personal Details: Your name, mobile number, email address, and delivery address.
- Location Data: WhatsApp live location (shared only for delivery purposes).
- Order Information: Food preferences, order history, and special instructions.
- Payment Details: Transaction information processed securely via third-party payment gateways.
- Communications: Records of your interactions with our customer support.
B. Information Collected Automatically:
- Device & Technical Data: IP address, browser type, device information, operating system.
- Usage Data: Pages visited, time spent, actions taken on our platform.
- Cookies & Similar Technologies: We use cookies to enhance functionality and user experience (see Section 7).
Important:
We do NOT store your card numbers, UPI PINs, or banking passwords on our servers.
3. How We Use Your Information
Your information is used only for legitimate business purposes:
- To process, prepare, and deliver your food orders.
- To communicate about orders, delivery updates, and service changes.
- To improve our services, website functionality, and customer experience.
- To prevent fraud, ensure security, and comply with legal obligations.
- To send promotional offers only if you have opted in (you can unsubscribe anytime).
We do not engage in spam or unauthorized marketing.
4. Location & WhatsApp Usage
When you share your WhatsApp number and live location:
- It is used solely for accurate order delivery.
- Your live location is accessed in real-time only and not stored permanently.
- We do not use location data for tracking or unauthorized purposes.
- You can disable location sharing through your device settings at any time.
5. Payment Security
All payments are processed through PCI-DSS compliant third-party payment gateways (such as Razorpay, Stripe, etc.):
- URBANBITE never stores your card details, UPI credentials, or banking information.
- We only receive payment confirmation status from the gateway.
- For payment-related issues, contact the payment provider directly.
6. Data Sharing & Disclosure
We do not sell, trade, or rent your personal data to third parties for marketing.
Your information may be shared only in these limited cases:
- With Restaurants & Delivery Partners: Necessary details (name, address, phone) to fulfill your order.
- With Service Providers: Trusted vendors for payment processing, analytics, and customer support (under strict confidentiality agreements).
- For Legal Compliance: If required by law, court order, or to protect rights, property, or safety.
- With Your Consent: In any other case, only with your explicit permission.
7. Cookies & Tracking
Our website uses cookies and similar technologies to:
- Remember your preferences and login status.
- Analyze website traffic and performance.
- Personalize your experience.
You can disable cookies through your browser settings, but this may affect website functionality.
8. Data Protection & Security
We implement reasonable security measures including:
- Encryption of sensitive data.
- Secure servers and access controls.
- Regular security assessments.
However, no online platform is 100% secure. We encourage you to:
- Use strong passwords.
- Avoid sharing account credentials.
- Log out after each session on shared devices.
9. Your Rights
You have the right to:
- Access, correct, or update your personal information.
- Request deletion of your data (subject to legal obligations).
- Opt-out of marketing communications (use “unsubscribe” link in emails).
- Withdraw consent for location/data sharing.
- Request a copy of your data in portable format.
To exercise these rights, contact: support@urbanbite.in
10. Data Retention
We retain your personal information only as long as necessary to:
- Fulfill the purposes outlined in this policy.
- Comply with legal, tax, or accounting requirements.
- Resolve disputes and enforce agreements.
Order records are typically retained for 3 years for service and legal purposes.
11. Third-Party Links
Our website may contain links to third-party sites (payment gateways, social media). We are not responsible for their privacy practices. Please review their policies separately.
12. Children’s Privacy
Our services are not intended for individuals under 18. We do not knowingly collect data from children. If we become aware of such collection, we will delete it promptly.
13. Policy Updates
We may update this policy periodically. The “Last Updated” date will reflect changes. Continued use of our services after updates constitutes acceptance.
We will notify users of significant changes via email or website notice.
14. Contact Us
For privacy-related questions, data requests, or concerns:
URBANBITE Privacy Team
📧 Email: mail@urbbite.urbanfixy.in
📱 WhatsApp: +91 XXXXXXXXXX
⏰ Response Time: Within 48 hours on business days
Final Acknowledgment
By using URBANBITE, you confirm that you have read, understood, and agree to this Privacy Policy